Written by a primary teacher of 30 years standing, this book with black and white comic-style illustrations will help children come to terms with bullying, but also help sort out communications muddles that lead to misunderstanding. We learn about 'pats'(encouraging others) and 'zaps' (putting others down) and the fact that 'chats' (talking) and 'pats' stop 'zaps'! The explanations are clear and use a number of good analogies to explain points. Self-esteem is the answer to many problems, and this is made clear in the Notes for Parents and the 10-point plan at the end of the book.