Lots of detailed, interesting information about the different kinds of workers in ambulance services - technicians, paramedics, call centre operators, first responders, air ambulance teams, non-emergency patient transport services, and NHS Direct nurses. St John Ambulance comes in for a mention too, but the majority of information and the pictures come from the West Midlands very sophisticated ambulance service. We see the highly technical equipment available nd the many dedicated people needed to do the job. There is some information about services in Australis too. A glossary and an index add to the information.